Dr Wayne Kampers | Harley Street Psychiatrist | Private Harley Psychiatrist | Harley Street Psychiatry

Terms, Conditions & Policies

Personal Sovereignty and Informed Consent

I uphold personal sovereignty as a cornerstone of patient care, empowering you to make informed treatment decisions.
In line with the General Medical Council guidance on decision making and consent I foster shared decision making by providing clear information on treatment purposes, benefits, risks, and alternatives in my diagnostic assessment and treatment recommendation report for new patients and for existing patients with any new medication introduced.
My New Patient Registration and Consent Form outlines your responsibility to review this information, including medication side effects and interactions, using provided resources, and to contact me with any concerns.
This partnership ensures your autonomy and by supporting informed choices I adhere to ethical and legal standards.

Terms and Conditions

Policies

Patient Privacy Notice

I, Dr Wayne Kampers, as the clinician responsible for your care and treatment, along with my Personal Assistant and other employees of Mind’s Eye Psychiatric Solutions Limited, may collect data from you and use that data and information as set out below.
I make decisions about what information is collected about you and I maintain my own set of electronic medical records in relation to the care and treatment that I provide to you as my patient.
I am the data controller in respect of your personal information.
I am duty bound by law to comply with data protection legislation and other relevant guidance when handling your personal information.
Mind’s Eye Psychiatric Solutions Limited is registered with the Information Commissioner’s Office under registration reference ZA190603.
The registered office address is 2 Maple Court, Davenport Street, Macclesfield, Cheshire, England, SK10 1JE.

Data Controller and Practice Details

I operate a private psychiatric practice through Mind’s Eye Psychiatric Solutions Limited.
I have determined that no dedicated Data Protection Officer is required.
I manage data protection compliance personally as the data controller, supported by my Personal Assistant.
I remain the primary point of contact for all data protection matters.

Personal Information Held

As a patient the personal information I hold about you may include your name and date of birth, contact details such as postal address, email address and telephone number, social media and other online identifiers, financial information including credit or debit card or banking details, emergency contact details including next of kin, consent to contact your next of kin, your general practitioner and other relevant third parties, private medical insurance details, and background referral details.
This information includes special category personal data such as details of current and previous physical and mental health, information about treatment received from other healthcare providers, details of services received from me, details of your nationality, race or ethnicity, details of your religion, details of any genetic or biometric data, and data concerning your sex life or sexual orientation.

How Information Is Collected

I collect information directly from you when you enter into a contract for healthcare services, contact me by phone, email or letter, submit an enquiry via the website www.drwaynekampers.co.uk, or contact me via social media.
I may also collect information from the National Health Service or private healthcare organisations, general practitioners, other clinicians, dentists, benefit providers, insurance providers, next of kin, or government agencies.

Communication With Patients

I communicate with you by unencrypted email for routine matters, or encrypted email for sensitive clinical information.
Providing your contact details indicates your preference for these methods, but processing is based on the necessity to provide healthcare services.

Purposes of Processing

The personal information I collect allows me to register you as a patient, provide healthcare services, invoice you or your family, conduct internal clinical audits, communicate regarding queries or complaints, update third parties at your request, comply with legal obligations, and manage clinic operations.
I will not sell, share or give your information to third parties for marketing purposes.

Security and Data Protection Measures

I maintain technical and administrative measures to protect your personal information, with access limited to those who need it for clinical care.
I apply data protection by design and default principles in all operations.

Data Retention

Mental health records including psychiatric notes are retained for a minimum of 20 years after the date of last contact or ten years after the date of death, whichever is longer.
Administrative and financial records are retained for 6 years.
Correspondence and non-clinical records are retained for 2 – 6 years as appropriate.
I apply data minimisation by securely deleting or anonymising information once retention periods expire unless a specific justification exists.
I use anonymisation and pseudonymisation techniques where appropriate in line with Information Commissioner’s Office guidance.

Data Protection Complaints Procedure

If you consider that I or Mind’s Eye Psychiatric Solutions Limited has handled your personal information in a way that may infringe United Kingdom data protection law, you may submit a data protection complaint.
You can email contact@drwaynekampers.co.uk with the subject line Data Protection Complaint.
I will do my best to address your concerns as soon as is possible for me and will attempt to do so within 5 working days of receiving your email.
I would like to address your concerns directly so that you do not feel the need to contact the Information Commissioner’s Office, although this does not affect your right to complain to the Information Commissioner’s Office.

Data Breach Response

In the event of a personal data breach, I follow legal obligations under the UK GDPR.
I notify the Information Commissioner’s Office where required within seventy two hours if the breach is likely to result in a risk to rights and freedoms.
I inform affected patients without undue delay where there is a high risk.
I hold cyber insurance to support breach response costs.
I follow National Cyber Security Centre guidance on cyber security measures including staff awareness training, phishing defences and email authentication protocols.
This Patient Privacy Notice is the current version.
Future material changes will be communicated as required.
If you have any questions or concerns about this Patient Privacy Notice or how I process your information, please contact me at contact@drwaynekampers.co.uk.
I recommend that you review the Information Commissioner’s Office guidance for further details where referenced.

Cancellation Policy

I require a minimum of 48 hours’ advance notice for any cancellation or rescheduling of an appointment.
You can cancel or reschedule by emailing me at contact@drwaynekampers.co.uk.
You cannot cancel any appointment by email after 5pm on a Friday as the office is closed.
If you provide less than 48 hours’ notice, fail to attend, or cancel without adequate notice, you will be charged the full fee for the appointment.
This applies whether you are self-funding or using an insurance provider.
Please note that you are unlikely to be able to recover the cost of late cancellations or missed appointments from your insurance provider.
When you sign your New Patient Registration and Consent Form before seeing me, you confirm that you have read these Terms and Conditions and Policies.
By signing you confirm and agree to abide by all of my Terms and Conditions.

Medication Policy

I, Dr Wayne Kampers, have developed this Medication Policy to ensure the safe, effective and responsible management of medicines in my private psychiatric practice.
This policy applies to all prescribing, monitoring and advice I provide to my patients.
I am committed to patient safety, informed consent and full compliance with United Kingdom legal and professional standards.

Purpose of the Policy

I prescribe medicines only when they are clinically indicated and after careful assessment.
I aim to minimise risks, support shared decision making and empower patients to use medication safely and effectively.

Prescribing Principles

I prescribe only within my competence as a Consultant Psychiatrist.
I maintain full registration with the General Medical Council and hold appropriate authority for controlled drugs where required.
Before prescribing I take a detailed history, review current medications, allergies and interactions, and consider non-drug alternatives.
I discuss the purpose, benefits, risks, side effects and alternatives with you and document this discussion.
I use the lowest effective dose for the shortest appropriate duration and review treatment regularly.
I prefer generic names unless a specific brand is clinically necessary.

FP10 Prescriptions

I issue FP10 prescriptions in accordance with National Health Service and General Medical Council rules.
I ensure all prescriptions are legible, complete and contain clear instructions.
For controlled drugs I follow all legal requirements including quantity in words and figures where applicable.

Patient Responsibilities

You play an essential part in safe medication use.
I ask that you provide accurate information about your medical history, current medicines, allergies and any side effects.
You should take medicines exactly as prescribed and attend recommended reviews and blood tests.
Please report any new symptoms or concerns promptly.
You must not share prescribed medicines with others.
You should store medicines safely and dispose of unused or expired medicines responsibly.

Monitoring and Review

I arrange appropriate monitoring for each medicine I prescribe, via your GP (with your consent).
I review ongoing treatment at regular intervals to assess benefit, side effects and whether continuation remains appropriate.
I may recommend Psychiatric Pharmacogenetic Testing if clinically indicated.

Record Keeping

I maintain accurate, up-to-date records of all prescriptions, discussions and monitoring.
These records are kept securely and in line with my data retention policy.

Safety and Reporting

I report any suspected adverse drug reactions to the Medicines and Healthcare products Regulatory Agency.
I investigate any medication incidents and take action to prevent recurrence.

Repeat Prescriptions and Refills

I review all repeat prescriptions regularly.
You should request repeats in good time and attend reviews as agreed.
My review appointments align with repeat prescriptions.

Private Prescriptions

Where a private prescription is issued, I will clearly state the arrangements for dispensing.
I can enquire about costs if you request this.

Disposal of Medicines

I advise you to return unused medicines to a pharmacy for safe disposal.
Do not dispose of medicines via household waste or drains.

Training and Competence

I maintain my prescribing knowledge through continuing professional development.
This Medication Policy is reviewed regularly and updated as required.

Complaints Policy

I welcome feedback about the care and service I provide.
If you have a concern or complaint about any aspect of my practice, I encourage you to raise it with me directly so that I can address it as quickly as possible.
You can make a complaint by emailing me at contact@drwaynekampers.co.uk.
Please include as much detail as possible, including dates, names and what you would like to happen.
I will acknowledge your complaint within five working days of receipt.
I will then investigate it thoroughly and aim to provide a full written response within twenty working days.
If the matter is complex and requires more time, I will keep you informed of progress.
My goal is to resolve complaints fairly, openly and efficiently.
If you remain unhappy with my response, you have the right to escalate your complaint to the appropriate regulatory body, such as the General Medical Council (for Fitness to Practice issues) or the Information Commissioner’s Office (for data protection matters).
You may also contact the Independent Sector Complaints Adjudication Service (ISCAS) or seek advice from the Citizens Advice Bureau.
I review all complaints to identify any learning points and improve the service I offer.
This policy is reviewed regularly and forms part of my commitment to high standards of patient care.